Frequently Asked Questions


What is Macneill Media App?

Macneill Media App is a one stop video streaming destination for the largest collection of the best in Bengali entertainment via App and Web.

How do I contact Macneill Media App Customer Support?

You may reach out to Macneill Media App Customer Support via email at support@bestindianfilms.in You can even use the contact us section available both on the App and the website. Even this will trigger an email to the Macneill Media App customer support team.

Apart from this, we are also reachable via Chat: 12x7 excluding public holidays.

How soon after contacting Macneill Media App Customer Support can I expect to hear back?

Macneill Media App Customer Support will revert to you no later than 24 hours, though most cases are responded to sooner

How do I sign up for Macneill Media App?

You may sign up for Macneill Media App using any of these three methods:
E-mail address & Password
Sign up with Google
Sign up with Facebook

How do I subscribe to Macneill Media App?

To subscribe to Macneill Media App follow the steps listed below:
Login to Macneill Media App
Click subscribe
Select and click on a Plan of your choice

What are the different payment methods for Macneill Media App?

Payment methods available to Subscribers located in India are Paypal International Subscribers may make a payment through Paypal

Are charges inclusive of taxes?

Yes, all payments made to Macneill Media App are inclusive on taxes.

When does my subscription end?

To check when your subscription ends, login to bestindianfilms.in, go to Settings and click on Billing History.

Are all the videos on Macneill Media App in HD?

Macneill Media App currently offers videos in 560p or 720p.

Does my subscription renew?

Subscriptions made through iTunes, Google Play & Credit Cards renew automatically. Auto renewal can be stopped after your subscription is active.

Subscriptions made through all other modes of payment do not renew automatically.

How can I cancel renewal?

Listed below are the steps to follow for cancellation of auto renewal.

If you subscribed through MM App:

Login
Click subscribe
Clicks cancel "My Subscription"
Click Cancel

If you subscribed using website:

Login to the Macneill Media App website
Click Subscribe
Click cancel "My subscription"
Click "Cancel"

Can I cancel my Macneill Media App subscription?

Yes, you may cancel your Macneill Media App subscription at any point in time. As Macneill Media App does not process refunds, you would still have access to content until your current subscription period lapses.

How do I know my Billing History?

To view your Billing History follow the steps listed below:
Login to the Macneill Media App or Website
Mouseover on the My account greeting beside the Search option
Click on "Billing History"

Can I change my login method from 'Login with Google / Facebook' to native email address & password?

Please contact Macneill Media App Customer support@bestindianfilms.in for assistance with this.

How do I reset my password if I have forgotten it?

Use the "Forgot Password" option available on the website and the app.

How do I change my existing password?

To change your existing password follow the steps listed below:
Login to Macneill Media App
Click on My account
Click "Change Password"